Shoebox World FAQs

The questions and answers below relate specifically to online shoeboxes. If you have a more general question about Operation Christmas Child, please click here


Will you really make up and send out my online shoebox?
We really will make up and send out each shoebox created online. Each gift you choose online will have a corresponding gift packed inside an actual shoebox. On some occasions we may have to substitute one gift for another similar gift if stocks run out.


Will you add anything else to my shoebox or take anything out of it?
We may need to add further gifts to your shoebox in the unlikely event that your shoebox ends up being too empty. But otherwise, what you select online is what we put into your shoebox.


How have you worked out the prices of the gifts?
Each gift price is better than average high street or online prices, and we buy all of our gifts in bulk in order to achieve this. Any surplus funds from your donation goes toward covering the cost of purchasing shoeboxes, running Shoebox World and towards the work of Samaritan’s Purse with children and families around the world.


Where will the actual shoeboxes be created?
We have a warehouse staffed by dedicated volunteers already actively involved in Operation Christmas Child, who will be preparing your shoeboxes. They will assemble the shoeboxes, fill them with your gifts and messages, and prepare them to be shipped overseas.


When will the child receive my shoebox?
Because it will take time to purchase the gifts, assemble and pack each shoebox and prepare them for shipment, your shoebox probably won’t be sent off in time for Christmas. However, each shoebox will end up in the hands of a child in need in the next few months – and they really won’t mind receiving it after Christmas.


Can you tell me where my shoebox will go?
The boxes for this year’s Shoebox World campaign will be delivered to children in Romania, who currently live in particularly difficult family situations.