Follow your box FAQs

How do I follow my box?
Make a donation through our Follow your Box facility to receive a unique barcode. You must print this barcode and place it inside your shoebox. If you are donating for multiple shoeboxes, you only need to print one barcode and put it inside one of your boxes. The specific barcode is connected to your email address, which enables us to scan each shoebox gift during processing, and notify you of the destination country of your gifts.

Is there a place I can enter my barcode to track my shoebox gifts?
No, you cannot enter your label number on our website and “track” the progress of your boxes. Instead, you will receive an email from Samaritan’s Purse in the New Year, telling you the destination country of your shoeboxes. You do not need to do anything except check your email in the New Year when you will hear from us.

I paid my Operation Christmas Child shipping donation online, but I have not received an email telling me where my shoeboxes went.
Barcodes are only provided when you donate through the “Donate Online and Follow Your Box” section of our website. By donating online participants receive a unique barcode that must be printed and placed inside each of your shoeboxes. The unique barcode on the label is scanned during the shipment process. Covering it with tape or damaging it could affect scanning. If your barcode is separated from the shoebox in the shipping process, it may prevent us from tracking your gift.

Will I get an email for each shoebox I packed?
You will receive one email per country where your gifts are delivered, not one email per shoebox. For example, if you packed five boxes and all five were shipped to Belarus, you will only receive one email.

Will I receive information about the child who receives my shoebox?
No. You will receive an email notifying you of the country your box was sent to but, unfortunately, we are not able to provide pictures or information on the specific child who receives your shoebox.

I donated online for multiple shoeboxes, but only received one email indicating a destination country. Where did the rest of my boxes go?
You will receive one email per country where your gifts are delivered, not one email per shoebox. If you dropped all of your shoeboxes off at the same time, it is most likely that they were all sent to the same country, so you only received one email indicating that location.

Why did I receive an email indicating that my shoebox gift was sent to a region, not a specific country?
Many countries in areas such as Central Asia are considered sensitive countries for Operation Christmas Child. If your box was shipped to one of these countries, for the safety of our partners working in the region, we are unable to be more specific about the country destination.

Can I have a photo of the child who received my shoebox?
No. Unfortunately, we are not able to track your shoeboxes to a specific recipient, just the destination country where it will be delivered.

I don’t want all of my boxes to go to the same country. Is there a way I can send my shoeboxes to different countries or select which country my gift is sent to?
Once shoeboxes are delivered to Operation Christmas Child, there is no way for us to designate which specific country the boxes are sent to, or ensure that your shoeboxes are sent to various locations.

I packed cold weather items in my shoebox, and it went to a warm weather country. What can I do?
There is no way for us to designate which country shoebox gifts are sent to based on the contents of the box. Rest assured that the recipients are overjoyed to receive all of the items inside their shoeboxes, and find uses that may not seem typical to us in the United Kingdom, for all of the items.

Can I send a second shoebox gift to the same child who received my box or sponsor the child who received my shoebox gift?
Operation Christmas Child is unable to facilitate this.