Volunteer Ministry Manager

Role: Volunteer Ministry Manager, Operation Christmas Child Domestic UK
Status: Full time, Permanent
Remuneration: £32 – 36,000 per annum.
Location: Based Buckhurst Hill, Greater London (close proximity to Central Line)
Closing date: 13 September 2017

Operation Christmas Child Volunteer Ministry (‘Connect’)
We are committed to increasing the gospel impact, quality and size of the OCC project by developing and leading a UK-wide network of multiplying teams of volunteers to inspire and equip churches, groups and individuals to engage in the mission of OCC. This mission is to demonstrate God’s love in a tangible way to needy children around the world and, together with the local church worldwide, share the Good News of Jesus Christ.

Our volunteer ministry has adopted a distinctive approach to volunteering, termed High Impact*, defined as ‘restoring a biblical model of volunteer ministry and experiencing organisation-wide, powerful ministry effectiveness.’ In OCC we refer to our High Impact volunteer ministry as ‘Connect’.

To support Samaritan’s Purse’s plans for continued growth of the OCC ministry, while maintaining and upholding our Christian ethos and values, a resourceful and resilient Volunteer Ministry Manager (VMM) is needed to serve as internal strategic adviser to all OCC UK leaders (staff and volunteers). The role will also champion, catalyse and control all aspects of the OCC’s volunteer ministry.

Main Duties and Responsibilities

  • Internal strategic adviser – create and deliver all equipping processes and content for Connect Volunteer Ministry and influence its strategic development.
  • Champion – establish meaningful metrics and communicate effectiveness to all internal organisational constituencies.
  • Catalyst – coordinate prayer mobilisation and plan, develop and lead key Connect ministry activities (e.g. Affirmation and Engagement campaigns, Conference and Vision Trips overseas to the countries that receive shoebox gifts from the UK.)
  • Controller – develop and maintain standardised procedures and policies and track all vital information relevant to volunteer ministry effectiveness.

Qualifications and Experience:

  • University or College Degree or equivalent (NVQ-6).Maths and English Language GCSE grade C minimum or equivalent.
  • Experience leading effective volunteer teams in a local church or with other Christian organisations in a staff role or as a volunteer.
  • Desirable but not essential: experience of implementing the High Impact approach to volunteer ministry within a Christian ministry. The High Impact volunteer ministry approach has been developed and refined by Newell & Associates, the world’s leading strategic advisers in Christian volunteer ministry development (www.newellandassociates.com ), and defined as ‘restoring a biblical model of volunteer ministry and experiencing organisation-wide, powerful ministry effectiveness.’
  • Proven management of people and projects in the workplace



  • Effective at recruiting, selecting, equipping and leading volunteers
  • Excellent interpersonal skills with a wide variety and diversity of people.
  • Confident at promoting ideas, ministries and resources in many different contexts
  • Ability to lead out spiritually across the OCC department
  • Excellent planning, project and event management skills to conduct or coordinate research, analysis, proposals, and timely implementation of agreed outcomes.
  • Able to plan strategically and align and integrate department’s activity to the agreed organisation-wide ministry plan.
  • Very good attention to detail including ability to analyse information, and coordinate functions within deadlines.
  • Excellent verbal communication skills. Able to express oneself clearly in conversations and with internal and external contacts
  • Effectively present information and integrate OCC’s ministry ethos when responding to questions from volunteers, church leaders and the general public
  • Create and communicate effective quantitative and qualitative metrics and manage budgets
  • Write professional correspondence, and reports aligned with OCC’s ministry ethos.
  • Able to take initiative and work unsupervised when necessary; prioritise workload and meet deadlines under pressure.
  • Follows through and completes administrative tasks in a timely and accurate way.
  • Confident with all relevant Microsoft Office packages e.g. Word, Excel, Outlook, PowerPoint, with comfort in word processing, creating reports, handling queries and basic data manipulation in Excel, and basic creative design (e.g. PowerPoint).



  • Committed to the value of well-equipped volunteers and to developing them further (= High Impact volunteer ministry)
  • Can demonstrate enthusiasm for the Christian purposes of the organization.
  • Able to support and promote the organisation’s Christian ethos; including coordinating prayer mobilisation.
  • Demonstrates a personal Christian faith
  • Seeks to commit matters to prayer
  • A positive and flexible approach to work.
  • Ability to use initiative and proactively identify what needs to be done.
  • Ability to work alone but also in a team context
  • Maintains a strong Christian witness to colleagues, suppliers, donors and the general public.
  • Current driving license


Due to the nature and context of this role the successful candidate will need to be a committed Christian able to fully commit to our Statement of Faith. For more information see our Christian Ethos Statement.

All applicants should submit their CV with covering letter highlighting relevant skills and attributes, as outlined in the Person Specification.

Please submit your CV and covering letter using the form below.

This is a re-advertisement of the role. Applicants from Jan-Feb 2017 are advised not to re-apply.

Closing date: 13th September 2017 – 5pm

Volunteer Ministry Manager Role Profile